Well I was thinking recently of how I would try and graphically depict our current US Healthcare System to an alien with whom language would be a decided communication barrier – and this is the image that came to mind: a virtual salmagundi of disjointed pathways that individuals are required to navigate during periods in their life when they are least able to do so. Throw in the moving staircases of Hogwart’s Castle in the Harry Potter series, and you probably have a pretty accurate depiction of what our healthcare system looks like from a patient’s vantage.
Imagine though if the Shoots & Ladders game board were redesigned. Instead of having equal squares representing a static and linear path that must be followed – left to right, going up a row at a time, hoping that you get the care you need by landing on the right space and hoping you don’t get shot off into the wrong direction – what if there were one square (or better yet, circle) in the middle. That would be where the player (patient) starts.
Then imagine we get rid of the ladders, because although they represent the benefit of jumping ahead in line, they also represent having to climb; and there are, of course, OSHA considerations. Let’s instead keep the shoots, but make them work to our advantage. Realign all the shoots so that they flow out from the center and to the several destinations that represent that element of the healthcare delivery system the patient needs.
Around the board then you have the physician’s office, the hospital, the clinic, the lab, the specialist’s office, post-acute/long-term care facilities … You get the picture, and one can only take a metaphor so far when the subject matter you’re trying to explain has the reality of life and death attached to it.
Of course, what I am describing here is a holistic system of care delivery that puts the patient at the center of all providers and services – all the time; instead of being the center of attention of one provider at a time, 15 minutes at a time, as his or her time allows. Instead of the patient having to navigate the system, the patient is surrounded by the system and controls the system.
So what has to happen to realize this vision? For starters, we need to find some common public policy ground as a nation. What neither political party seems capable of accepting – motivations notwithstanding – is that being in the middle of a battlefield is worse than being on either side. The inability, or rather unwillingness, to compromise is killing this country, and along with it the hope of having any type of a person-centered healthcare delivery system. The winning-at-all-costs attitude that pervades our political conscious is quite ironically going to end up causing us all to lose a lot.
There are also substantial and difficult individual behavioral changes that need to take place in our country as well, and these aren’t confined to any individual constituency. Providers need to tear down the silos that have long stood as obstacles to sharing knowledge and information. Insurers need to accept those providers as partners in striving for shared goals and objectives. And patients need to assume a much greater level of responsibility for their health – and the consequences of decisions made from which their health suffers.
Often lost in the political maelstrom that has become Healthcare Reform of the 21st Century are the underlying trends and drivers of which the Affordable Care Act was as much a codification of as it was the creation of any bold new initiatives. Good things happen when people communicate effectively. Healthcare costs less when production is streamlined and coordinated. And people contribute their greatest talents when their environment is stable and they feel safe. So simple even a four-year old could play the game.